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Smoke Shop Wholesale

Frequently Asked Questions

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Frequently Asked Questions

Everything you need to know about orders, accounts, shipping, and our services.

What are your shipping times? +
Orders are processed in 1–3 business days. Standard shipping takes 5–7 business days.
How do I reset my password? +
Visit the Forgot Password page and follow the steps.
Can I track my order? +
Yes — a tracking link is emailed to you when your order ships.
Do you offer wholesale pricing? +
Yes — create an account and contact us for wholesale approval.
How do I contact support? +
Email: support@domain.com
Phone: (602) 348-4582
What payment methods do you accept? +
We accept Visa, MasterCard, American Express, Discover, and secure online payments.
What if my item arrives damaged? +
Contact support within 48 hours with photos — we will replace or refund it.
Do you offer refunds? +
Yes — refer to our Return Policy page for details.
Can I change or cancel my order? +
Yes — as long as the order has not shipped. Contact support immediately.
Do you ship internationally? +
Yes — international shipping is available on most items.
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